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AI virtual receptionist for workshops: every call answered without interrupting the work.
Designed for car repair workshops: it answers calls while your technicians work, whether they are bookings for a service, questions about the status of a repair or requests for a quote. It confirms the vehicle and registration against the customer record and never offers a time without a free bay.
Single plan: €120 + VAT a month · up and running in 1 day · free integration consulting
In a workshop, the phone rings while the whole team is working. These are the four most common calls.
It is the most frequent call in a workshop. If the workshop software is connected, the agent checks the repair status in real time and tells the customer. If not, it takes note and opens a request with an assignee and a committed date, so that the customer gets an answer on time.
The customer calls to book an appointment. The agent identifies them by their number, checks the vehicles in their record and confirms which one they will bring in, reading the registration aloud. Each service takes its real duration, and it only offers times with a technician and a bay available.
The customer’s description is recorded in their own words, with no incomplete summaries. A request is opened with its priority and deadline, and the technician reads the description before inspecting the vehicle.
Lifts and bays are booked as resources. If they are all taken at that time, the agent does not offer it, even if the caller insists. When a time frees up, it becomes available again for the next customer.
In phone handling, in the information your team receives, in the setup and in regulatory compliance.
It identifies the customer by their number, checks the vehicles in their record and confirms the vehicle and registration aloud before offering a time. It books, changes and cancels appointments on the real calendar and only offers times with a free technician and bay. It reads registrations letter by letter and phone numbers digit by digit, and if it is interrupted, it stops talking and listens. If the caller asks to speak to a person, it transfers the call to whoever is available at that moment.
Every call is transcribed turn by turn, with what the agent looked up and how long it took to respond. The calendar has one column per technician, and lifts and bays are booked separately, as resources. Anything not resolved on the call goes to the requests inbox, with an assignee and a committed date set by the system: four hours if it is urgent, twenty-four if it is high, seventy-two if it is normal and seven days if it is low.
The agent is tested before it is published, and the panel shows the list of what is still missing before it can take real calls. The voice can be your receptionist’s, cloned from ten or twelve seconds of recording and with their express consent. For each piece of data that comes from your workshop software, you decide what the agent does with it: says it, says it only if asked, confirms the last four digits, uses it for identification or never discloses it.
When the call is answered, an announcement says that an artificial intelligence is answering, and it cannot be switched off (Regulation (EU) 2024/1689, Art. 50). Recording is off by default and, if you switch it on, it does not start until the recording notice has been played. You decide how long transcripts are kept, between seven days and three years. There are five access roles: anyone with view-only access sees sensitive data masked, and every time someone listens to a recording it is logged.
The bay and the lift are resources with their own hours, just like each technician. If there is no free technician or resource, the agent does not offer that time.
What the customer hears and what is recorded in the panel when the call ends.
01:01
Good morning, you’ve called the workshop. You’re speaking to a virtual assistant powered by artificial intelligence. How can I help you?
Good morning. I wanted to bring the car in for its service.
Certainly, Mr Arenas. Your record shows two vehicles: a Seat León, registration 1234 ABC, and a Renault Clio, registration 5678 BCD. Which of the two will you be bringing in?
The León.
The 60,000-kilometre service takes about two hours on a lift. I can offer you Tuesday the 15th at nine or Thursday the 17th at half past eleven. Which day would you prefer?
Tuesday.
Confirmed: Tuesday the 15th at nine, Seat León 1234 ABC, with Javier Ruiz in bay 2. I will send you a link in case you need to cancel it. Is there anything else I can help you with?
No, thank you.
Thank you for calling, Mr Arenas. Have a good day.
Miguel Arenas · 2 vehicles
Seat León · 1234 ABC
Tue 15, 09:00 · 60,000 km service (2 h) · Bay 2
Javier Ruiz
Dialogue re-created for this page, with made-up names and registration numbers. It is not the recording of any real call.
Customers, technicians and repairs. Real screenshots of the panel, unretouched.
Every request the agent cannot resolve is recorded here, with an assignee and a committed date. Those closest to falling due appear first.
What the customer said, what the agent replied, how long each response took and what it looked up to answer. If the call was not recorded, the panel says so.
Up and running in 1 day and set up with your services, technicians and bays.
Each bay and each lift has its own hours and is booked as well as the technician. Without a free bay, that time is not offered over the phone.
Each technician has their own hours, specialities and days off, and the calendar shows one column per technician.
Make, model and registration number of each vehicle. The agent reads them from the record and confirms which one the customer will bring in before offering a time; if the customer is new, the record is created automatically.
Anything not resolved on the call becomes a request with an assignee and a committed date: four hours if it is urgent, twenty-four if it is high, seventy-two if it is normal and seven days if it is low.
Each appointment keeps the price the service had on the day it was booked, even if your prices change later.
The agent sends payment links and takes card payments during the call. Only the last four digits of the card are stored.
Answers to the most common questions before you request a demo.
From the customer record, which holds their vehicles with make, model and registration number. The agent recognises the number they are calling from, reads the cars in the record and, if there is more than one, asks which one they are bringing in and confirms it aloud before giving a time. If the customer is new, the record is created automatically with what they tell it.
No. Bays and lifts are set up as resources with their own hours, and an appointment needs a technician and a resource at the same time. If either is missing, that time is not offered, even if the caller asks for it. Your team can still assign it from the panel, and it is recorded as a manual assignment.
It gives the price of the services on your price list, with the exact amount. If a repair is not on the price list, it does not make up a price: it records what the customer describes and opens a request with an assignee and a committed date so that your team calls them back with the quote.
It sends payment links and takes card payments during the call, and the payment is recorded in the panel with its description and status. Only the last four digits of the card are stored, and your payment gateway credentials are kept encrypted in a vault and are never sent to the browser.
A single plan at €120 + VAT a month, with 1,000 minutes of conversation included. Each additional minute costs €0.65 + VAT. We have it up and running in 1 day, additional integrations are ready within 3 weeks at most and integration consulting is free of charge.
We set up the demo with your services (duration and price), each technician’s hours, your bays and lifts and the information you want the agent to provide, and we show you the resulting call. We do not need any of your customers’ data.
Single plan: €120 + VAT a month with 1,000 minutes included · additional minute €0.65 + VAT · up and running in 1 day · free integration consulting