The order, by phone
The agent will enter the order in a record, with the delivery address and time, and confirm it aloud before ending the call.
Logistics and delivery (coming soon)
Logistics and delivery (coming soon): from the phone order to delivery, in a single record
We are developing the Gestión Smart logistics module. The aim is for an order received by phone to end in an assigned delivery and an informed customer, without notes on paper or several different applications.
It does not have a launch date yet. We will let you know when it is available; in the meantime, you can sign up for everything that already works today.
Logistics and deliveryThis feature is in development and we are announcing it before its launch.
Four tasks that are handled separately today
In many businesses that deliver, the order is written down on paper, the route is decided by the driver and the customer only hears anything if someone remembers to call them. The aim is to bring all four tasks together in a single record.
The delivery, assigned
Each order will have an assigned person in charge and vehicle. If nobody takes it on, it will stay visible instead of getting lost.
Tracking
The status of each order at any time: being prepared, out for delivery or delivered. Staff at the counter will be able to update the customer without calling the driver.
The customer notification
One message when the order goes out and another when it is delivered, so that the customer does not have to call to ask.
Built on the current system
The agent already answers the phone, recognises callers by their number, opens requests with their reference and sends payment links. Logistics will build on all of this: each order will be just another request, with an address and an assigned person in charge.
The customer record already exists
Today it is created automatically from the phone number, and duplicates can be merged. The order will be linked to that record, together with the history of previous orders.
The requests inbox already distributes work
Each request has an assignee and a committed date, which the system calculates according to urgency: 4 hours if it is urgent, 24 if it is high, 72 if it is normal and 7 days if it is low. Deliveries will follow the same logic.
Payments are already available
The agent sends payment links and takes card payments during the call. An order paid for before it leaves avoids problems on delivery.
We will let you know when it is available
Leave us your email address and we will write to you when the logistics module is available. That notice is the only email we will send you. If in the meantime you would like to see what already works, request a demo.
- It is not a waiting list and it does not give priority.
- We will not send you newsletters or pass your email address on to third parties.
- If you want us to delete your details, simply reply to that email.
Logistics is not yet available to sign up for
It is not part of the current plan, it has no price and it will not be billed until it is available and you request it. Today you can sign up for the AI voice agent and the panel for €120 + VAT a month, with 1,000 minutes included.